Refund policy
UK Customers – Return & Refund Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
To start a return, please contact us at:
Returns should be sent to the following address:
14 Beech Grove
Ilford
IG6 3AR
United Kingdom
If your return is accepted, we will send instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it quickly.
For damaged or incorrect items please contact:
Non-returnable items
Certain items cannot be returned, including:
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Opened liquids (such as shampoos, polishing liquids or cleaning products)
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Used accessories (such as polishing pads, mitts or towels)
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Custom or personalised items
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Hazardous materials or flammable liquids
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Sale items and gift cards
Exchanges
The fastest way to exchange an item is to return the item you have and place a new order once the return is approved.
European Union 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact: